Unique Berry Hairs – Refund and Returns Policy
Thank you for shopping at Unique Berry Hairs! We strive to provide you with the highest quality hair care products. However, we understand that sometimes situations may arise where a return or refund is necessary. This Refund and Returns Policy outlines the guidelines and procedures for returning products and seeking refunds. By making a purchase with us, you agree to adhere to the following policy:
1. Returns Eligibility
a. Unopened and Unused Products: To be eligible for a return, the product must be unopened, unused, and in its original packaging. Any product that has been opened, used, or is not in its original condition will not be accepted for return.
b. Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact our Customer Support Team within 7 days of receiving the order. We may request photos or additional information to verify the issue.
2. Returns Procedure
a. Contact Customer Support: If you wish to initiate a return, please contact our Customer Support Team at [+ 1(301) 624-3005]. Please provide your order number, details of the product you wish to return, and the reason for the return.
b. Return Authorization: Our Customer Support Team will review your request and provide you with a Return Authorization (RA) number if your return is eligible. This RA number must be clearly marked on the outside of the return package.
c. Return Shipment: Once you have received the RA number, carefully package the product, and ship it back to us at the address provided by our Customer Support Team. You are responsible for the return shipping costs, and we recommend using a trackable shipping method to ensure delivery.
3. Refund Policy
a. Refund Eligibility: Refunds will only be issued for eligible returned products as outlined in Section 1. We reserve the right to refuse a refund if the returned product does not meet the criteria specified in this policy.
b. Refund Processing: Once we receive and inspect the returned product, we will process the refund to the original payment method used for the purchase. Please allow up to 14 business days for the refund to reflect in your account.
c. Non-Refundable Items: Shipping and handling fees, as well as any taxes or customs duties paid on the original order, are non-refundable.
4. Exchanges
Unfortunately, we do not offer direct exchanges for products. If you wish to exchange a product, please follow the Returns Procedure outlined above to return the original item, and then place a new order for the desired product.
5. Cancellation Policy
If you wish to cancel your order before it has been shipped, please contact our Customer Support Team as soon as possible. Once the order has been shipped, it will be subject to the Refund and Returns Policy mentioned above.
6. Contact Information
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our Customer Support Team at [+ 1 (301) 624-3005 ].
7. Modifications to the Policy
Unique Berry Hairs reserves the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
By making a purchase with Unique Berry Hairs, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy. If you do not agree to this policy, please refrain from making a purchase with us.